We're open and fully operational for orders until further Government guidelines are announced. Orders are currently being dispatched as soon as possible, but may see delays and we are working round the clock to ensure your orders are not delayed in leaving us. Some stock levels are running low due to delays in receiving our materials deliveries but we are substituting where possible for suitable alternatives on a design. Please be aware that as our candles can be made to order, just for you, this can be delayed as we simply do not have our regular staff numbers in to create and process orders. We will send your order as soon as possible, but this may not be for a few days. Even for next day shipping, we simply cannot keep up with demand with the current situation.
We are taking all necessary precautions to keep our customers safe. We are operating a strict one in, one out policy is the studio, with only one person working at any one time. We work in a standalone unit and so can work in total isolation as long as we stagger our shifts. All post is picked up in a separate area and is totally contactless thanks to our wonderful Royal mail postie.
All orders being sent out will be contactless from Saturday 21st March. Royal Mail have agreed to deliver all orders contactless to help avoid contact for those self-isolating. For Items that do not fit through a letterbox/signed for items. Your postie will knock on, then your item will be placed at the door. Your postie will then move to a safe distance whilst you retrieve your item. This will allow you to accept post with safe distance contact.
If you are sending an item direct to someone, you should choose the direct to recipient option, this will mean that your card is packaged as a gift and no invoice is included.
Please note that Royal mail have suspended the next day guarantee. This means that they will no longer guarantee that deliveries will arrive on the following day after sending. Royal mail will aim to deliver these to the best that they can. We will still be sending all orders within our usual lead times to try and ensure that they are received as soon as possible, however we will not be offering refunds for orders not delivered within lead times during the current period. If you require a card quickly, then this will be the best method for you as it will still be quicker than standard mail.
Standard delivery is seeing varying levels of delay to the service. Some orders are delivered within a couple of days, some are taking much longer. All orders do have delivery confirmation, which will be contained in your despatch email. Standard mail does not have full tracking, if you would like full tracking, you should select next day delivery.
WE OFFER FREE SHIPPING TO UK ADDRESSES OVER £50 . ITEMS ARE SENT BY ROYAL MAIL 48 TRACKED . ITEMS CAN TAKE 3 WORKING DAYS TO ARRIVE AFTER BEING SENT.
WE DO OFFER A NEXT DAY DELIVERY SERVICE. WE WILL ALWAYS AIM GTO DESPATCH ORDERS WITHIN ONE WORKING DAY, HOWEVER WE ALWAYS TRY TO MAKE CANDLES TO ORDER AS MUCH AS POSSIBLE, TO AVOID A CANDLE BEING SAT ON A SHELF WHICH CAUSES IT'S FRAGRANCE TO FADE, IF YOU REQUIRE A CANDLE URGENTLY WE DO RECOMMEND CONTACTING US BEFORE YOU PLACE YOUR ORDER AND WE CAN TRY AND ADVISE YOU HOW SOON IT CAN BE SHIPPED. AS WE ARE AN ARTISAN CANDLE CO,WE CREATE ALL CANDLES BY HAND AND THEY DO REQUIRE TIME TO COOL, SET AND CURE BEFORE THEY CAN BE PACKED.
WE SHIP GLOBALLY BY SUITABLE CARRIER . CHARGES VARY DEPENDING ON COUNTRY / STATE . BASKET WILL CALCULATE BASED ON ITEM AND WEIGHT.
FOR LARGE ORDERS (10KG+) WE CAN PALLET / COURIER DELIVERY . PRICES ON REQUEST.
EVERY CANDLE IS BLENDED, LABELED AND CAREFULLY PACKED FROM OUR MELTERIE - MADE FRESH FOR EVERY ORDER - BY 2 HUMAN HANDS . THE ONLY THING WITH THAT IS FRESH TAKES TIME . OUR CANDLE MAKING ARTISTRY IS DONE WITH PASSION AND CARE AND GOOD THINGS TAKE TIME . PLEASE ALLOW TIME FOR YOUR CANDLES TO BE MADE . IF YOU DON'T HAVE TIME AND NEED SOMETHING QUICKLY, PLEASE ASK US BEFORE ORDERING .