Private label terms

For bespoke products

Private label products, are bespoke and made to the customers own specification. Choosing the specification for these including the size, shape, colour, fragrance, cap colour, reed colour and all branding, Meaning that this is a completely bespoke, made to order and personalised product. As this is a bespoke product it is exempt from the right to cancel an order, as specified in the  Consumer Credit Regulations 2013 (CCR) and subsequent Consumer Rights act 2015. This regulation states that such goods are exempt from the right to cancel.

Lead times. As these are bespoke products, lead vtimes can vary from 6 weeks to many months as they are manufactured to order, to your set specifications.

 

Deliveries

 

Any issues/missing items etc from deliveries, must be notified within 24 hours of receiving a delivery.

If you missing/incorrect/damaged items. Please notify the driver immediately.

Failure to follow the above will waive your right to refund/replacement/replacement.

Pour only

Where orders are pour only/vessels supplied by client or similar. Orders have no right to cancellation. Stock is ordered and time is allocated for such services.

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